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RETURNS
All sales are final.
In order to keep our prices low and save you money, we do not accept returns or exchanges. Please contact us before ordering if you have questions about our products; we want you to understand exactly what you are buying and how to use it. Be sure to double check your order (especially colors and quantities) before submitting. Of course, if a product is defective or we make an error with your order we will gladly offer a refund or exchange. Thank you for understanding.
For further information on returns please see our Terms Of Sale.
SHIPPING
There is a minimum order of $10.
All items ship from Beijing, CHINA. Please note that China is approx 13 hours ahead of North American east coast times.
We strive to ship all packages within three business days of receipt of payment, unless an item is out of stock or you are notified otherwise. Packages usually ship on Mondays, Wednesdays and Fridays via China Post. Small packages (under 2 kg) are always sent as registered mail, and may have to be signed for upon delivery.
We do not ship during major Chinese holidays (Chinese New Year, May 1st, Oct 1st). Shipping delays due to holiday closings will be noted on the store home page.
Only one coupon per order.
FREE SHIPPING and COUPON FREE SHIPPING is always via airlift, which averages 2 to 4 weeks for delivery. Deliveries are generally faster in the summer (1 to 3 weeks) and can be slower in the winter months. Packages to EUROPE during winter season occasionally see delays up to 7 or 8 weeks for delivery.
Note on free shipping: If your order contains BOTH free shipping items AND items that are not eligible for free shipping you may still see the option of air shipping at checkout. If you choose air shipping, your free shipping items will ship separately via airlift. The items for which you paid for upgraded shipping will ship via air. If you select airlift then your entire order will ship together.
US Orders: Free shipping is enabled through the shopping cart for select items in the store. Eligible items are marked with the "eligible for free shipping" icon throughout the store. Shipping is free for those items on orders over $25 total. If your order contains items that are not eligible for free shipping you will be charged shipping for those items only at checkout.
To Canada: FREE shipping to Canada on orders over USD25 on labels, snaps, pliers and press packages. Enter coupon code CanadaFREE at checkout. If your order contains items that are not eligible for free shipping you will be charged shipping for those items only at checkout.
To Australia: FREE shipping to Australia on orders over USD25 on labels, snaps, pliers and press packages. Enter coupon code AustraliaFREE at checkout. If your order contains items that are not eligible for free shipping you will be charged shipping for those items only at checkout.
Other countries: Free airlift shipping (where available) on labels, snaps, pliers and press packages for orders over USD30. Not available to countries in Zone D. Enter coupon code AirliftFREE at checkout. If your order contains items that are not eligible for free shipping you will be charged shipping for those items only at checkout.
Snaps and Pliers: Free airlift shipping on all snaps and pliers for orders over US$25 anywhere in the world. Customers in Zone D will be automatically upgraded to AIR shipping for free. Enter coupon code Happy Snapping at checkout. If your order contains items that are not eligible for free shipping you will be charged shipping for those items only at checkout.
Diapers: Free airlift shipping to the UK, Canada and Australia on purchases over $75 on any of our cloth diapers, inserts and covers. Enter coupon code CLOTH DIAPERS at checkout. If your order contains items that are not eligible for free shipping you may see an error message at checkout; in that case it is best to place two separate orders.
FREE SHIPPING and COUPON FREE SHIPPING is always via airlift, which averages 2 to 4 weeks for delivery. Deliveries are generally faster in the summer (1 to 3 weeks) and can be slower in the winter months. Packages to EUROPE during winter season occasionally see delays up to 7 or 8 weeks for delivery.
Customers in ZONE A: Packages to USA, Canada, Australia, Hong Kong, Malaysia, Thailand, Korea and Japan can choose AIRLIFT (airlift packages average 2 to 4 weeks for delivery) or AIR (air packages average 1 to 3 weeks for delivery). In most cases air and airlift packages to US, CAN, AUS and JPN arrive in about the same time (~2+ weeks), so we generally do not recommend upgrading shipping to these countries. There are no additional handling fees.
Customers in ZONE B: Packages to Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, Germany, Hungary, Iceland, Ireland, Lithuania, Netherlands, Norway, Russia, Sweden, Switzerland, UK can choose AIR (1 to 3 weeks) or AIRLIFT (deliveries vary from 2 to 7 weeks). Airlift deliveries to Europe are similar to air in the summer, and can see severe delays in the winter. We do recommend upgrading to air during the months November through March. There is a 3% handling fee (order total before shipping) added to cover the additional costs of shipping, handling and insurance to those countries.
Customers in ZONE C: Packages to Columbia, France, and Spain can choose AIR (1 to 3 weeks) or AIRLIFT (deliveries vary from 2 to 7 weeks). Airlift deliveries are similar to air in the summer, and can see severe delays in the winter. We do recommend upgrading to air during the months November through March. There is a 5% handling fee (order total before shipping) added to cover the additional costs of shipping, handling and insurance those countries.
Customers in ZONE D: Packages to Brazil, Guatemala, Italy, Mexico, Panama, Philiippines, New Zealand, South Africa, India, Israel, Lebanon, Turkey, United Arab Emirates and Uruguay, will ship via AIR. AIR packages average 1 to 3 weeks. There is an additional 3% handling fee (order total before shipping) added to cover the cost of shipping, handling and insurance to those countries.
Other locations: If your location is not listed above, please contact us and we'll add your location to one of our shipping zones.
These are required in case of delivery problems. We'd rather have your package sent to a friend, neighbor or relative than all the way back to me!
Package numbers will be noted in your order after the order has been processed. You can access these by logging into your account and clicking on your order.
Packages weighing less than 2 kg are shipped registered mail. However, most countries do not allow online tracking while registered mail items are in transit. One exception is Canada, which scans these in at every stop. Generally, your package will only be trackable if your local postal system allows tracking of incoming international registered mail before delivery. Information is generally available online once your package has been signed for or delivery has been attempted.
Larger packages (over 2 kg - such as those containing a snap press) are sent with a postal reference number that is sometimes trackable online while in transit. Different countries choose to scan these at different intervals; some are only scanned in at delivery.
All packages are trackable online in the China Post system to show the date they cleared China Customs and exited the country. Please contact us if you would like this information.
Customs duty and taxes are the responsibility of the buyer. We are not responsible if you fail to pay duty owed or fail to claim your package from your local customs office. That said, we find that few of our customers pay duty or taxes, and when these are levied (usually by European countries) they are generally very reasonable. Please contact your local customs office for more information.
Ocassionally packages are returned to us because of an incorrect address, or because a package notice was left and package was not claimed within 30 days. Be aware that delivery notices are sometimes lost, and contact us if your air package has not arrived within 25 days, or your airlift package has not arrived within 40 days. It's possible that your package is waiting at your local PO for you to claim.
If the package is returned because you failed to respond to a delivery notice we'll ask you to cover shipping costs before shipping it a second time.
Insurance is included on all purchases.
Please contact us if your package arrives damaged, or if it has not arrived in the time frames listed above.
